Privacy Policy

This is a notice to inform you of our policy on the information that is recorded about you. It sets out the condition under which we can process any information which is collected from you, or that is provided to us. It entails information by which you could be identified (“personal information”) and information that is general. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not pleased, you have the option of leaving our website immediately.

We undertake the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information that is given to us, and hope that you will in return protect the confidentiality of our data.

Our policy is in compliance with Sri Lankan law accordingly implemented, including that required by the Asia Pacific Data Protection and Cyber Security.

As set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

We are by law required to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis becomes null or irrelevant under which we process your personal information, we will stop processing your data immediately.

Should the basis change, if required by law, you will be notified of the change and of the new basis under which we have determined that we can continue to process your information.

Our lawful basis for processing is Consent. Personal data shall be obtained and processed only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes. All processing of personal data is performed in line with the reasonable expectations of the individual/s concerned and is done to provide requested services and products.

Information we process with your consent

Through certain actions in the instance there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, job opportunities and products and services, you give us your consent to process information that may be personal.

We will always aim to obtain explicit consent whenever possible, for example, by asking you to agree to the use of our cookies.

In some of these instances you might give us your implicit consent, such as when you send us an e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products that could be useful to you.

We continue to process your information on this basis until you withdraw your consent or until it is reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at [email protected].

However, if you withdraw your consent, you may not be able to use our website or our services further.

Information we process because we have a legal obligation

We are subject to the law and under this law, like everyone else there may be times we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information relating to your method of payment

We do not store information about your debit or credit card or other means of payment.

If we ask you questions about your payment information, we only use partial details OR the first four OR the last four digits of the debit or credit card number, so that you can identify the means of payment to which we refer.

At the point of payment, you are transferred to a secure page on the website of DIALOG GENIE. That page may be branded to look like a page on our website, but it is not controlled by us. Please read the information provided at (any online payment platform web).

Information about your direct debit

When you agree to set up a direct debit arrangement, the information you provide goes directly to CARDLESS TRANSACTION PLATFORM NAME for processing according to your instructions. And we do not retain a copy. Please read the information provided at (card less payment web).

Job application and employment

If you send us information in connection with a job application, we may keep it for up to thirty (30) days in case we decide to contact you at a later date.

If we employ you, we collect information about you, for example, your previous employment details, and information throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for thirty (30) days before destroying or deleting it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the accuracy and effectiveness of our business.

We keep personally identifiable information associated with your message, such as your name and email address so that we can track our communications to ensure you are provided with a high-quality service.

Complaining

When we receive a complaint, we use the information you have given to us to resolve the complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as our last resort, but it is a matter for our sole discretion when we determine if we do give information, and in the instance we do, what that information is.

We may also compile statistics from the information you provide in order to assess the level of our service, but not in a way that could identify you or any other person.

Complaints regarding content on our website

We monitor, moderate and control all content published on our website.

If you complain about any of the content in relation to our website, we shall investigate your complaint to determine the legitimacy of the issue, or the problem or risk that is brought to our attention.

If we feel the complaint is justified or if we believe the law requires us to do so, the content will be removed by us while we further investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: your right, or the right of the person who posted the content that offends you.

If we think your complaint is displeasing or without any basis, we shall not correspond with you about it.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of ours or as a business partner.

It allows us to offer services that could be useful to your business or social network.

If we deem any information you give us as useful for a future business collaboration or opportunity, we shall contact you, as per our previous agreement.