Legal

Refund Policy.

Last Updated: October 21, 2026

Thank you for choosing EDUS Online Tuition. We are committed to providing high-quality educational services. If you are not completely satisfied with our services, we are here to assist you. Refund eligibility is governed by our Terms of Service and the conditions below.

1. Refund Eligibility

We offer refunds under the following conditions:

Requests for refunds must be made within 14 days from the date of enrolment.
If you have not accessed, downloaded, or started using any course materials or online classes, you may be eligible for a full refund.
Refunds are not applicable for partially or fully completed courses.

2. Refund Process

To request a refund, please contact our support team at hello@edustutor.com with your enrolment details.
Upon receiving your request, we will review it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days and credited to your original payment method.

3. Non-Refundable Services

The following are non-refundable:

One-time registration fees
Completed or partially attended courses
Digital downloads and study materials
Personalised or customised tutoring sessions

4. Cancellations by EDUS

If a course or session is cancelled by EDUS Online Tuition, students will be entitled to a full refund or the option to enrol in an alternative course. For individual classes, a session cancelled by the tutor or EDUS is first rescheduled, or the class cycle is extended, at no extra charge.

5. Missed Classes and Class Time

In individual classes, a session the student misses, or cancels without EDUS approval, counts as used time and is not automatically refunded. Joining late does not extend the session.
Unused individual-class hours do not carry forward past the 30-day class cycle unless EDUS approves it in writing.
Full rules: Individual Class Guidelines and Group Class Standards.

6. Technical Issues & Complaints

If you experience technical difficulties preventing you from accessing a course, contact our support team immediately for assistance.
If an EDUS platform-wide failure stops a class, EDUS checks it and arranges the lost class time.
Refunds for technical issues will be reviewed on a case-by-case basis.

7. Contact Us

For any questions regarding our refund policy, please reach out through the channels below.

Email: hello@edustutor.com
Phone: +94 70 707 2072