Legal

Safeguarding Policy.

Last Updated: July 26, 2026

EDUS Lanka (Pvt) Ltd (“EDUS,” “we,” “us,” or “our”) is fully committed to safeguarding the welfare of every child, young person, parent, and tutor who interacts with our online learning services. As a provider of online tuition for school students across Sri Lanka, India, the Maldives, and globally, we take our responsibility to protect students seriously and apply consistent safeguarding standards across all of our platforms and classes.

This Policy explains the principles that guide our approach to safeguarding, outlines how we manage risk in an online learning environment, and sets out how students, parents, and tutors can raise concerns.

1. Our Commitment

EDUS is committed to:

Providing a safe, respectful, and supportive online learning environment.
Treating every student with dignity, regardless of background, ability, or location.
Recognising that the welfare of the student is paramount in every decision we make.
Working in partnership with parents, guardians, and tutors to promote student wellbeing.
Continuously improving our policies, procedures, and tutor onboarding to reflect best practice.

2. Scope of This Policy

This Policy applies to:

All EDUS students, including minors and young people under parental supervision.
All EDUS tutors, employees, contractors, and academic support staff.
All EDUS services delivered through our website, mobile applications, Google Meet, Google Classroom, and any other approved platforms.

3. Tutor Onboarding & Standards

Tutors join the EDUS network through a structured selection and onboarding process that includes:

Review of academic qualifications, teaching experience, and references where applicable.
Assessment of subject knowledge, communication, and classroom conduct.
Acceptance of EDUS academic standards, tutor policies, and child-safety expectations.
Ongoing quality assurance through monthly reviews, student feedback, and academic monitoring.

All tutors are expected to maintain professional, respectful, and age-appropriate communication with students at all times.

4. Online Class Safety

To maintain a safe environment in every live class, EDUS follows these standards:

Classes are conducted on approved platforms such as Google Meet and Google Classroom.
Students join through their EDUS account or an approved invitation.
Tutors are expected to begin and end classes on time and to keep classes focused on the agreed academic content.
Sessions may be recorded for quality assurance, student review, and safeguarding purposes, subject to applicable privacy notices.
Tutors must not request personal contact details from students for purposes outside of EDUS-approved communication.

5. Acceptable Behaviour

EDUS does not tolerate:

Bullying, harassment, intimidation, or discrimination of any kind.
Inappropriate, abusive, or sexualised language or content.
Sharing personal information, contact details, or media outside of approved channels.
Any attempt to move EDUS students into private tuition arrangements without authorisation.
Behaviour that places a student, tutor, or member of EDUS staff at risk of harm.

Breach of these standards may result in immediate removal from the EDUS platform and, where appropriate, referral to relevant authorities.

6. Parental Involvement

We encourage active parental involvement in a child’s online learning. Parents and guardians are welcome to:

Supervise classes where appropriate, particularly for younger students.
Request academic updates, attendance reports, and progress reviews.
Raise any concern relating to a tutor, class, or interaction directly with the EDUS team.

7. Reporting a Concern or Objectionable Content

Anyone can report a concern about the safety or welfare of a student, about the conduct of a tutor or another user, or about any abusive, inappropriate, or otherwise objectionable content or behaviour they encounter on EDUS, including in class groups, messages, shared files, or live classes. You do not need an account to report, and concerns are treated seriously, confidentially, and without prejudice to the person raising them.

You can report through any of these channels:

Email: hello@edustutor.com
Phone or WhatsApp: +94 70 707 2072
Inside the app: contact your class coordinator or the EDUS support team through the in-app support option.

When you report objectionable content or behaviour, please include, where you can:

What happened and where (the class, group, message, or file).
Who was involved, if known.
The date and time, and any screenshot or detail that helps us find it.

How we respond

We aim to acknowledge every report within 24 hours and to complete our review as quickly as the situation allows. Where a report is upheld, we act on it. Depending on the seriousness of the case we may:

Remove the objectionable content or message.
Warn, suspend, or permanently remove the tutor, student, or user responsible.
Restrict access to a class or group while we investigate.
Refer the matter to parents or guardians, and to the relevant authorities where required.

We do not tolerate abusive or objectionable content or behaviour on EDUS, and users who engage in it may be ejected from the platform.

In the case of an immediate risk of harm, please also contact your local emergency services or the appropriate national child protection authority.

8. Confidentiality & Data Protection

All information shared as part of a safeguarding concern is handled in line with our Privacy Policy. Personal data is shared only with those who need it in order to respond appropriately, or as required by law.

9. Review of This Policy

This Safeguarding Policy is reviewed regularly to reflect updates in legislation, best practice, and the operation of our services. Any changes will be published on this page with an updated “Last Updated” date.